Help people find what they came for - and discover what they didn't know they wanted

Touch wayfinding screens help visitors find their way the moment they arrive, from a store directory in a shopping centre to room-by-room routing across a campus. A quick search
on the screen returns clear, step-by-step directions, so people spend less time lost and more time where you want them.

A printed map is out of date the day it's printed

Tenants change. Opening hours shift. Today’s offers expire tomorrow. A printed directory in the lobby of a mall, hospital or HQ is a snapshot of a moment that’s already passed.

Touch wayfinding stays current automatically – and offers something printed maps never can: search, multi-language, route generation, and the ability to promote what’s relevant right now.

Where touch wayfinding pays off

Three things that decide whether anyone uses them

Placement

Visible from the entrance, at decision points (lift lobbies, junction zones), at human eye height. The right number for the space — too few and people don’t find them, too many and they become invisible.

Speed

Search must be sub-second. Routing must feel instant. Slow wayfinding screens are worse than printed maps — they break the trust within the first interaction.

Content freshness

Tenant changes, opening hours, today’s events — must be current. We help with the workflow so updates don’t depend on a single person.

The hardware

Software & data

UX:

custom or template-based

Languages:

20+ supported, switchable on screen

CMS:

your choice - VXT, Smartsign, or custom

Analytics:

searches, paths, dwell time, popular destinations

Updates:

tenant changes, offers, news in real time

Touch hardware

Sizes:

21.5″ – 86″

Touch tech:

PCAP, multi-touch (10+ points)

Mount:

floor stand, wall, table, kiosk

Accessibility:

ADA height options, screen reader compatible

Hygiene:

anti-microbial coatings available

From first conversation to live in the lobby

A wayfinding rollout typically takes 8–16 weeks. The longer end usually reflects content production — collecting tenant data, photographing zones, building accurate floor plans — rather than hardware.

What does self-service navigation save?

Every question a screen answers is staff time saved. Use the ROI calculator to put numbers on service hours and conversion for your locations.

Frequently asked questions

How accurate are the routes?

For indoor wayfinding we use floor-plan-based routing — accurate within a couple of metres in practice. The map shows the route visually plus written turn-by-turn directions. For outdoor wayfinding (campuses, parks) we use a combination of building data and outdoor map services.

Can tenants update their own info?

Yes — through the CMS with role-based permissions. Most setups let tenants edit their own opening hours and offers, while centre management handles the directory itself.

What's hygiene like in busy locations?

Anti-microbial coatings are standard. We also offer optional gesture-based interaction (no touch needed) for hospital settings or anywhere hygiene is paramount. Post-COVID demand shaped this product significantly.

What about visitors who don't speak the local language?

20+ languages on the standard UX, with switching one tap from any screen. Particularly important in transport hubs and tourist-heavy locations.

Can we send the route to a phone?

Yes — QR code at the end of the search hands the route off to the visitor’s phone, so they can walk and follow without staring at the screen. Useful in hospitals, large malls and campuses.

Want to see what LCD could do for your stores?

Book a 20-minute consultation. We will talk screen sizes, placement, content management and what kind of ROI to expect for your specific use case.